Golteralune ("we," "us," or "our") operates the website displaying our golf instruction, simulation, club fitting, and swing analysis services. We are fully committed to protecting your personal data privacy.
This Privacy Policy explains how we collect, store, process, and protect your information when you visit our website or interact with our staff at our office address: One Island East, Taikoo Place, 18 Westlands Rd, Quarry Bay, Hong Kong.
To ensure full transparency and compliance, this policy is structured in strict accordance with the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO") of Hong Kong and satisfies advertising platform requirements regarding user data transparency.
1. Personal Data We Collect
We collect personal data only when it is voluntarily provided by you, or when necessary to facilitate our specialized sports services.
- When requesting a free consultation online: We collect your Name, Email Address, Phone Number, and your preferred consultation date.
- When setting up your training program in person: We collect your physical assessment inputs, specialized scheduling preferences, and assigned instructor details.
- When completing a cancellation or refund: If you choose to receive an accepted refund through a bank transfer, we collect your local bank details (Bank Name, Account Holder Name, and Account Number) via email communication.
2. Purpose of Data Collection
Your personal data is used solely for standard business operations and service delivery:
- Managing and validating your free consultation requests.
- Constructing personalized training routines and managing instructor allocations.
- Processing transaction records and processing refunds (via bank transfer or verifying identity during an in-person cash collection).
- Responding to direct client inquiries sent to contact@golteralune.com.
We collect only data that is adequate, necessary, and relevant to fulfilling these administrative and training functions.
3. Data Retention and Erasure
In accordance with DPP2 of the PDPO, we take every reasonable measure to ensure your personal data is not kept longer than is necessary to fulfill the original purpose of collection.
- Consultation requests that do not proceed to an active service contract are systematically expunged after a standard administrative period.
- Active client information is retained for the duration of the training plan to manage progress history and scheduling records.
- Once data is no longer required for operational, accounting, or legal compliance, it is securely destroyed or permanently de-identified.
4. Data Protection and Security Measures
We deploy administrative, operational, and procedural security safeguards to keep your information safe:
- Restricted access controls ensuring that only designated representatives handle personal details or bank transfer details.
- Secure data transmission channels for all inbound written correspondence.
- Strict internal protocols prohibiting the storage or sharing of unnecessary identity records.
5. Third-Party Data Sharing and Cookies
- No Commercial Sharing: We do not sell, trade, lease, or rent your personal data to third-party firms or outside marketing networks.
- Cookies and Tracking: Our website uses basic web analytics cookies to evaluate general traffic patterns, monitor page performance, and ensure smooth operation of the
scheduling request tool. These cookies help optimize user experience without capturing invasive personal tracking records.
6. Your Rights Under the PDPO
As a data subject in Hong Kong, you hold explicit rights regarding your personal records under the Ordinance. You have the right to:
- Check whether we hold any personal data relating to you.
- Request access to your personal information held within our database.
- Request corrections to any inaccuracies or outdated records in your personal data.
To make an official data access or data correction request, please send an explicit written inquiry to our data team at contact@golteralune.com. We will review and address your request in accordance with the timelines defined by Hong Kong law.
7. Amendments to This Policy
We reserve the right to revise this Privacy Policy to mirror structural shifts in our business, infrastructure adjustments, or updates to regional regulations. Any revised statement will be posted clearly on this page with an updated modification date.